Refund and Returns Policy

Overview

Evecole LLC offers a 30-day refund policy for unused, undamaged eyewear in original packaging. Returns must be initiated within 30 days of delivery. After this period, we cannot offer full refunds or exchanges.

Eligibility for Returns

To qualify for a return, your eyewear (frames or sunglasses) must:

Be unused with no signs of wear (e.g., scratches, bent frames).
Be in its original case with all tags and documentation.

Non-returnable items include:

Customized products (prescription lenses, engraved frames).
Items with visible damage or missing components.

Required Documentation

A receipt or order confirmation email is required to process your return.

Return Process

Email assist@evecole.shop within 30 days of delivery, including your order number and reason for return.
Obtain a Return Authorization (RA) number from our team.
Ship the item(s) to:

Evecole LLC

17411 N Eureka Ct

Surprise, AZ 85374

USA
Include the RA number and proof of purchase in the package.

Do not send items to the manufacturer—returns must be sent to the address above.

Partial Refunds

Partial refunds may be granted if:

Items are returned without original packaging (at our discretion).
Products show minor damage from customer use (e.g., small scratches).
Returns are initiated more than 30 days after delivery.

Refund Processing

Once your returned item is received and inspected:

We will email you to confirm receipt and notify you of refund approval/rejection.
Approved refunds are processed within 5–7 business days, with credits applied to your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or credit card statement (processing times vary by institution).
Contact your financial institution to inquire about delays.
If issues persist, email assist@evecole.shop for assistance.

Sale Items

Only regularly priced eyewear is eligible for refunds. Sale items marked “Final Sale” cannot be returned or refunded.

Exchanges

We replace items only if they are defective or damaged upon arrival. To request an exchange:

Email assist@evecole.shop with photos of the defect and your order number.
Follow our return instructions, and we’ll ship a replacement once the damaged item is received.

Gift Returns

If the item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is processed.
If the gift was shipped to the purchaser first, refunds will be issued to the original buyer.

Return Shipping Costs

You are responsible for return shipping fees unless the return is due to our error (e.g., defective item).
Original shipping fees are non-refundable. Return shipping costs will be deducted from approved refunds.

For high-value items, we recommend using trackable shipping or insurance, as we cannot guarantee receipt of returned packages.